Welcome to thelillusory.com! Your privacy is of utmost importance to us. This Privacy Policy describes how we gather, use, and protect your personal information to ensure a secure and satisfying experience with our products. By accessing or using our website, you consent to the practices outlined in this policy.
1. Information We Collect
To enhance your shopping experience, we collect the following types of information:
- Personal Data: Name, email address, shipping address, and contact number to fulfill orders and communicate effectively.
- Payment Details: Payment information managed securely by third-party payment processors.
- Order Preferences: Product preferences, sizes, and wishlist items to personalize recommendations.
- Technical Data: IP address, device information, browser type, and interaction data for optimal site functionality.
- Activity Data: Browsing history and purchase records to understand customer needs and improve our services.
2. How We Collect Data
Data collection methods include:
- Checkout and account forms for a smooth, customized shopping experience.
- Cookies and tracking tools to gather browsing data and enhance site navigation.
- Feedback and review forms to improve our offerings based on customer input.
- Newsletter subscriptions to keep you informed about product launches, promotions, and fashion updates.
3. How We Use Your Information
We use the information we collect to:
- Fulfill Orders and Process Payments: Manage orders, payments, and shipping efficiently.
- Personalize Product Recommendations: Suggest items based on browsing and shopping behavior.
- Provide Customer Support: Assist with any inquiries regarding products, orders, or returns.
- Send Marketing and Updates: Share exclusive offers, new arrivals, and style inspiration (if subscribed).
- Analyze and Improve: Track site performance and optimize based on usage trends.
- Ensure Security: Safeguard against fraud and unauthorized access.
4. Sharing Your Information
We may share your data with:
- Shipping and logistics providers to handle deliveries.
- Payment processors like Stripe or PayPal to securely manage transactions.
- Marketing platforms (e.g., Google Ads) to display relevant promotions.
- Review platforms for customer feedback on products and services.
- Legal authorities, if required to meet legal obligations or prevent fraudulent activity.
5. Data Protection and Security
To protect your data, we implement:
- SSL Encryption for secure data transmission.
- Access controls limiting personal data access to authorized personnel.
- Regular security reviews to monitor and mitigate potential risks.
- Secure payment processing handled by PCI-compliant third-party providers.
6. Data Retention
- We retain personal data only as long as necessary for order fulfillment, customer service, or legal compliance.
- Transaction records are stored for auditing and regulatory purposes.
- You may request to update or delete your personal information at any time.
7. User Rights and Data Management
You have rights regarding your personal information, including:
- Access and Update: Review or modify your personal data in your account or by contacting us.
- Opt-out of Marketing: Unsubscribe from marketing emails via the link in any email.
- Manage Cookies: Adjust browser settings to control cookies.
- Request Data Deletion: Contact us to delete your personal data, subject to regulatory obligations.
8. Contact Us
If you have questions about this Privacy Policy or wish to make a data request, please reach out to us at:
Email: [email protected]
9. Changes to this Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available here, and significant changes will be communicated via email or on our site.